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About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An opportunity is available for a Records Assistant within the Dataflows Team based at Castle Donington. Reporting into the Records Team Leader, the post-holder will be responsible for providing essential clerical support to National Grid’s Electricity Distribution (NGED) business.

Dataflows are used across the industry as a standardised way to transfer key information for an electricity supply point. An essential communication tool for all energy market participants, thousands are received and sent daily.

The Dataflows Team are responsible for investigating any errors in this process, whilst acting as the main point of contact for all distribution system enquiries from Suppliers and other Distribution Companies in the UK (on behalf of NGED), and ensuring the flow monitor system continues to meet both internal and external audit requirements.

As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

You will need to have at least 4 GCSEs OR equivalent in order to apply. Evidence of your qualifications will be required prior to appointment.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

Main responsibilities

Key activities include:

  • Processing electronic instructions received from the Data Transfer Service
  • Raising enquiries with local Field Operations teams as required
  • Dealing with customer and supplier Meter Point Administration Number (MPAN) requests/queries, including but not limited to; disconnection requests, change of energisation status requests, and the raising of new export MPANs
  • Monitoring group mailboxes and responding to all enquiries via the appropriate medium and within the expected timescales
  • Ensuring the confidentiality of NGED and customer information is respected at all times
  • Reporting possible safety issues
  • Providing support to the wider Records Team and Distribution business as required

Ideal candidate

  • A basic understanding/appreciation of the deregulated electricity market, and the activities/organisation of National Grid’s Electricity Distribution Business
  • Experience of using a range of IT systems, with the ability to adapt and learn new systems and processes quickly
  • Highly organised with the ability to prioritise/schedule work to meet tight deadlines
  • Excellent verbal/written communication skills with the ability to take a confident and diplomatic approach with internal and external customers
  • A strong team player, who is also able to work independently and show initiative.
  • Excellent attention to detail is essential to be successful in the role
  • An awareness of MPAN administration, Data Transfer Service activities, and the Retail Energy Code (REC) would be desirable

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